Privacy Policy

This Privacy Policy describes how Sweitzer's Garage, LLC ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, customer portal, or interact with our services.

Information We Collect

We may collect the following types of personal information when you use our services:

• Contact information: name, phone number, email address, and mailing address
• Vehicle information: year, make, model, VIN, license plate number, and mileage
• Service history: repair orders, service records, and maintenance history
• Account information: login credentials and account preferences
• Payment information: billing details processed through our secure payment provider (we do not store card numbers)
• Communication records: SMS messages, emails, and appointment information

How We Use Your Information

We use the information we collect to:

• Provide automotive repair and maintenance services
• Send appointment reminders and service notifications
• Communicate about the status of your vehicle repairs
• Send estimates for review and approval
• Process payments and maintain billing records
• Send maintenance reminders based on your vehicle's service history
• Manage your customer portal account and loyalty rewards
• Improve our services and customer experience

SMS / Text Messaging

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encrypted data transmission (SSL/TLS) for all web communications
• Secure database hosting with row-level security policies
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers
• Regular security reviews of our systems and practices

Third-Party Services

We use trusted third-party services to operate our business:

• Supabase: Secure database and authentication hosting
• Stripe: Payment processing (PCI Level 1 compliant)
• Twilio: SMS messaging for service notifications
• Resend: Email delivery for invoices and communications

These providers are bound by their own privacy policies and are required to protect your data in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Vehicle service records are maintained as part of our shop records. You may request deletion of your portal account and personal data by contacting us directly.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications using the unsubscribe link in our emails

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: